Complaint Management

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Ottawa, Canada - i-sight.com

i-Sight Case Management Software for Investigations including HR, Employee Relations, Incident Reporting, Ethics & Compliance. See our resource center for a variety of free tools including webinars, templates, case studies and more.

  • Year Founded:1999
  • Employees count:51-250
  • Estimated Revenue:$0.00/YR
  • Kind:private
  • Amount Raised:$0.00

Major Technology Partners

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3 services


Youtube, Tag manager, Analytics
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Office 365, Exchange online

The i-Sight Case Management System is a configurable COTS platform used by organizations to help them track, manage and report on a wide range of business processes with a specific focus on incident and investigative cases. The i-Sight platform uses workflow technology to record, manage and report the live status of cases within one centralized solution. i-Sight is used by many of the world’s premier organizations to assign responsibility, increase accountability, augment analysis and reporting while decreasing time, cost and risk to their complaint, incident and investigation management departments. i-Sight accomplishes this through: • Streamlining and integrating multiple business processes into one centralized database • Increasing transparency and visibility of cases through the entire life cycle • Automating much of the process; eliminating the need for double entry; and creating a detailed audit trail of every action performed on a case • A fully integrated, industry-leading analytical reporting tool that allows users to analyze and trend information easily • A proven, secure and reliable solution for more than 18 years i-Sight’s strength lies in its flexibility. i-Sight is a system designed to handle multiple fully configured business processes within one secure solution. i-Sight’s flexible framework and Customer Expressions’ experience providing investigative case management solutions for more than 15 years enable us to offer an application design developed through best practice approach and experience, yet fully configured for your unique environment and functional groups. i-Sight’s main functions and processes include: • Configurable intake forms that are configured for the appropriate task or action • Flexible case management files that can be configured for each case type • Detailed case tracking with evidence and interview management • Comprehensive audit trail generation • Robust reporting tool that allows for rich analysis, collaboration and distribution • Fully customizable access roles to ensure the right people see the right information • Flexible workflow that includes notification, assignment, escalation and approval rules

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